At Spexfree.com, you happiness is our key purpose, if you are therefore not satisfied with our products, we offer you a simple and easy refund policy.
As a process, all products requested for refund would be checked by our QC team, if they are unused, in good condition to enable further sale, also if the items are completely intact, if these conditions are met, we would be happy to process your refund.
Normally it take 10-15 working days for the completion of our refund process,. Including the process timelines form pickup of the products, quality inspections, and sharing the confirmation to finally initiate refund.
Please check our refund modes available & timelines below:
|PAYMENT MODE||REFUND MODE|
REFUND PROCESSING TIMELINE
(FROM THE DATE OF ORDER CANCELLATION)
|Credit Card||Credit Card||10-15 Working Days|
|Net Banking||Bank Account Online Transfer via NEFT/RTGS/IMPS||10-15 Working Days|
|Debit Card||Bank Account Online Transfer via NEFT/RTGS/IMPS||10-15 Working Days|
|COD||Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS||10-15 Working Days|
|Wallet||Wallet||10-15 Working Days|
* Refund process would take more than 30 days, if the payment has been done through UPI.
Category-Specific Additional Refund Guidelines
The box & the lenses inside the box must not be opened/tampered if you want to request for refund. However they still will be non-returnable if the boxes have been opened, but still the lenses inside were unused.
Return/Refund cannot be processed if:
1. Opened/tampered box packaging.
2. Unopened box & accessories elements inside the box (lenses)
3. Unused lenses but the box is opened.
Other Refund Scenarios
|We have not shipped the order due to any reason.||Spexfree.com will process your refund.|
|Our logistics doesn’t service your geography.||Spexfree.com will process your refund.|
|Deliveries of Wrong or Faulty products /damage in transit.||Spexfree.com will process your refund.|
|Acceptance of tampered/damaged /opened shipment by the customer.||If customer contacts us the same day. Spexfree.com will process your refund.|
|Product that are Damaged post delivery /in used condition and or are missing accessories send by the customer.||Spexfree.com will deny the refund request.|
|If wrong prescription values are entered during the time the customer places the order.||Spexfree.com will deny the refund request.|
|Unethical means are used by the use by placing bulk and or Multiple orders. ||Spexfree.com will deny the refund request.|
|In cases of user places multiple/bulk orders by unethical means and also returns the same.||Spexfree.com will deny the refund request and reserves the right to charge a substantial return fee from the user in this case.|